4 Qualities of a Good Maid Agency in Singapore

Today, the quest of finding your preferred maid has been made easier and less stressful. All you need to do is find a maid agency in Singapore and discuss your requirements, and then you’ll have a maid in less than a week (or less). Maid agencies provide solutions to common challenges that many employers face when hiring a maid. From the paperwork to the procedures, all these can be performed by the maid agency.

Plenty of maid agencies are readily available willing to extend assistance in hiring a domestic helper. However, choosing the best agency might come as a challenging task. With the overwhelming options, you might end up picking an unreliable one and might regret hiring them. So to help you out, here are some qualities to look for in a maid agency in Singapore.

Quality #1: Good Reputation

Having a good reputation is perhaps one of the most critical factors to consider when choosing a recruitment agency. Many agencies oversell themselves, claiming they are the best when it comes to providing Filipino, Indonesian or Myanmar maids. But you should be wary as they might be the opposite of what they are claiming to be. A good way to check the reputation of the agency is through the feedback of the previous clients. Check the social media channels of the agency and read some feedback from clients. A good reputation does not necessarily mean having no negative feedback, but if there are unfavourable comments, they should be able to handle it the proper way. If you can’t find any reviews on their social channels, you may get in touch with them and request a list of one or two existing clients whom you can call. Some agencies have non-disclosure policy so you might not be able to get a list. You can ask questions about the company to know their background.

Quality #2: Competitive Rates

Have you come across a maid agency that offers overly cheap placement fee and charges? Don’t be tempted! It might be a trap! A trusted maid agency doesn’t offer cheap rates, but competitive rates. The rates are not too expensive and not too cheap - market rates. You may find an agency that offers Myanmar maid at less than $100. Indeed, it’s pretty tempting. However, you need to make sure the agency offers quality service and their maids are highly competent. Many employers have fallen into this trap - they hire a maid from an agency that offers cheap rates and after a few days they returned the maid due to incompetency or bad attitude. Don’t be afraid to invest, especially if your home and family are at stake.

Quality #3: Licensed by MOM

Apparently, you cannot hire a maid from an agency that is not licensed by the Ministry of Manpower (MOM).  Through a licensed maid agency, you can be assured that the maids are eligible to work in Singapore and are not illegal. This helps you ensure that all requirements are met stringently and that your property will be safe when you hire the maid. Hiring a maid from an unlicensed agency put you at risk of being penalised - you will be in big trouble for not following the law.

Quality #4: High Retention Rate

The foreign domestic worker (FDW) retention rate is a key metric that is employed to determine the total numbers of domestic helpers who have remained with the same agency or employer within a year. Choose a maid agency with a high retention rate since it signifies that the company is committed to providing quality service to their clients.